Refund Policy for the Winkles App
At Winkles, we are committed to providing an excellent service experience. However, we understand that there may be instances where a refund is necessary. This policy outlines how refunds are processed and the conditions associated with them.
If an order is canceled before the restaurant begins preparing the food, the full amount will be refunded to the user according to the payment method used.
If an order is canceled after the restaurant has started preparing the food, it may not be possible to refund the entire amount. This depends on the restaurant’s policy, and the user may incur cancellation fees or the cost of the ingredients used.
Refunds cannot be issued for orders that have already been delivered. If there is an issue with the quality of the food or service, please contact customer service to resolve the problem.
In addition to refunds via original payment methods, users can choose to have the refund credited to their digital wallet within the app immediately. This amount can be used for future orders.
Amounts refunded to the digital wallet cannot be transferred to a bank account or credit card. They can only be used within the app.
Refunds will not be issued if the user fails to receive the order due to providing an incorrect address or not being present at the specified location at the time of delivery.
If there are issues related to the quality of the food or service, please contact customer service to resolve the problem. A refund or compensation may be provided depending on the nature of the issue.
Refunds to bank accounts or credit cards may take 3 to 7 business days to appear, depending on the bank or service provider’s procedures.
Refunds to the digital wallet are processed immediately upon confirmation of cancellation.
We reserve the right to modify this refund policy at any time. Users will be notified of any changes via the app or email.
If you have any questions about this refund policy, please contact our customer service team at:
Email: info@winkelsd.com
