We provide delivery services within specific areas as determined by our service zone. The availability of delivery may vary based on your location.
Delivery times are estimated based on factors such as order preparation, traffic conditions, and delivery distance. While we strive to adhere to estimated delivery times, they are not guaranteed.
Delivery charges may apply based on your location and the order total. Charges will be displayed at checkout before you complete your order.
Once your order is placed, you will receive a confirmation with an estimated delivery time. If there are any issues with the order, we will contact you.
Requests for changes or special instructions to an order should be made as soon as possible. We will make every effort to accommodate changes before the order is dispatched.
Ensure that you provide a complete and accurate delivery address. If you are not available at the time of delivery, the delivery person will attempt to contact you. If you are unreachable or if the address is incorrect, additional charges may apply for redelivery or the order may be returned to the restaurant.
If there are any issues with the delivery, such as missing items or incorrect orders, please contact our customer service team as soon as possible. We will work to resolve the issue promptly.
For your safety, our delivery personnel may require identification upon delivery if the order is placed for someone who is of legal age or if it includes age-restricted items.
Delivery times may be affected by severe weather conditions. We will notify you of any significant delays due to weather-related issues.
It is your responsibility to provide accurate delivery information, including any specific instructions for finding your address.
Please ensure that someone is available at the delivery address to receive the order. Failure to do so may result in additional charges or cancellation of the delivery.
We reserve the right to modify this delivery policy at any time. Users will be notified of any changes via the app or email.
For any questions or concerns regarding our delivery policy, please contact our customer service team at:
Email: info@winkelsd.com
