Terms and condition
Terms and Conditions for the Winkels App
Welcome to the Winkels App. By using this app, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our app, you accept and agree to be bound by these terms and conditions. If you do not agree with any of these terms, please do not use the app.
2. Registration and Account
2.1 Eligibility
You must provide accurate and truthful information when creating an account.
2.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account information and password. You bear full responsibility for all activities conducted through your account.
3. Use of the App
3.1 Permitted Use
The app must be used for lawful purposes only, in compliance with local laws. Misuse of the app or using it for illegal activities is prohibited.
3.2 Orders and Payment
Users must provide accurate and complete information when ordering food. Users are responsible for paying the amounts due as per the prices specified in the app.
4. Order Cancellation Policy and Related Terms
At Winkels, we strive to provide a seamless and reliable delivery experience. However, we understand that there may be instances where you need to cancel your order. This policy outlines the terms and procedures related to order cancellations.
4.1 Cancellation Before Preparation
Users can cancel their orders free of charge before the restaurant starts preparing the food. If the order is canceled before the preparation stage, the full amount will be refunded to the user according to the payment method used.
4.2 Cancellation After Preparation
If the order is canceled after the restaurant has started preparing the food, it may not be possible to fully refund the amount. This depends on the restaurant’s policy, and users may be charged a cancellation fee or the cost of the ingredients used.
4.3 Cancellation After Delivery
Orders that have already been delivered cannot be canceled. If there is an issue with the quality of the food or service, please contact customer service to resolve the problem.
4.4 Cancellation Steps
Users can cancel their order through the app by accessing the "My Orders" section or by contacting customer service. Users will be notified of the cancellation status and refund (if applicable) via email or the app.
5. Refund Policy
5.1 Refunds
Refunds will be processed using the same payment method used by the user when placing the order. Additionally, users can choose to have the refund credited to their digital wallet within the app immediately, where the funds can be used for future orders. Refunds via bank account or credit card may take 3 to 7 business days to appear, depending on the bank or service provider’s processes.
5.2 Non-Refundable Situations
Refunds will not be issued if the user fails to receive the order due to providing an incorrect address or not being present at the specified location at the time of delivery.
6. Terms and Conditions Related to Cancellation
6.1 Order Modifications
It may be possible to modify orders after they have been confirmed, but this depends on the progress of the order at the restaurant. Users are encouraged to contact customer service promptly if they wish to modify their order.
6.2 Complaints and Disputes
In the event of a dispute over order cancellation or refunds, users are encouraged to contact customer service to resolve the issue.
6.3 App Rights
The app reserves the right to refuse or cancel orders in exceptional cases, such as system manipulation or providing false information.
7. Cancellation Policy Updates
The app reserves the right to modify this cancellation policy at any time. Users will be notified of any changes via the app or email.
8. App Rights
8.1 Amendments
We reserve the right to amend these terms and conditions at any time. You will be notified of any changes via the app or email.
8.2 Suspension or Termination
We reserve the right to suspend or terminate your account if any violation of these terms is detected.
9. Intellectual Property
All intellectual property rights related to the app, including trademarks and content, are owned by or licensed to us. Use of these rights without our explicit permission is prohibited.
10. Limitation of Liability
We strive to provide a high-quality service, but we are not responsible for any damages resulting from the use of the app, such as delivery delays or food quality.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review the Privacy Policy for more details.
12. Governing Law
These terms and conditions are governed by and interpreted in accordance with the local laws in [Kuwait].